FAQ

The Product

Will SteamSilk work on my curly/coily hair?
Yes — SteamSilk was designed with textured hair in mind and gives a smooth, long-lasting silk press with far less heat stress.

Is steam safe for my hair?
Steam styling is gentler than dry-heat irons because it hydrates as it smooths, reducing damage.

How long does it take to heat up?
Under a minute — just fill, switch on, and go.

What voltage / plug does it use?
Standard South African outlet, ready to use out of the box.

Shipping & Delivery

Where do you deliver?
Across South Africa, with fast, tracked delivery.

How much is delivery?
Free on all orders over R500. A small flat fee applies below that.

How long does delivery take?
Typically 2–5 business days depending on your location. You'll get a tracking link once your order ships.

Returns & Payment

What if I don't like it?
30-day money-back guarantee, no questions asked. If you're not obsessed, send it back for a full refund.

How do I return an item?
Email hello@beautylance.store and we'll guide you through it.

What payment methods do you accept?
All major cards and secure checkout options available at checkout.