We want you to love your hair. Every BeautyLance order is backed by our 30-day money-back guarantee.
How it works: If you're not happy, contact us within 30 days of delivery at hello@beautylance.store and we'll arrange your return.
Condition: Items should be returned in good, working condition with included accessories where possible. A used product is fine, as long as it's not damaged through misuse.
Refunds: Once we receive and check your return, we'll refund your original payment method within 5–7 business days.
Faulty items: If your SteamSilk arrives faulty or damaged, tell us within 48 hours and we'll replace or refund in full — return shipping on us.
Need help? Email hello@beautylance.store — no stress, no fine print.